Our company founder, who continues to manage the business today, demanded uniformly excellent customer service from everyone on the new Arhaus team. At a time when retail service quality seemed to be declining everywhere, Arhaus became a safe harbor where associates actually knew product details and also knew how to listen to the customer. For us-- it has always been a lifelong relationship, not a transaction.
We were also firmly committed to respect the earth and to use only renewable resources. This was never a business choice. It is an ideal that reflects on who we are and what we care about. Nature is our inspiration.
We knew that we would succeed if we remained true to this vision of beauty, craftsmanship, service and responsibility.
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